Effective Date: 04.19.2025
Balkans Investments (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect the following types of personal data:

  • Contact Information: Name, email address, phone number
  • Account Details: Login credentials, profile settings
  • Billing Information: Payment details for purchases (processed via secure third-party providers)
  • Technical Data: IP address, browser type, device information, cookies, and usage data
  • Communication Data: Messages, support requests, and correspondence via email or chat
  • Coaching & Service Data: Information shared during mentorship or bot development sessions

2. How We Use Your Information

We use your data to:

  • Provide and manage coaching and mentorship services
  • Customize your experience and recommendations
  • Process payments and send receipts
  • Communicate with you regarding sessions, updates, and support
  • Analyze user behavior to improve our services
  • Ensure security and prevent fraudulent activity
  • Comply with legal and regulatory requirements

3. Sharing Your Data

We do not sell your personal data. We only share your data with:

  • Trusted third-party service providers (e.g., payment gateways, email platforms)
  • Legal authorities when required by law or regulation
  • Team members and coaches involved in your mentorship or services

All third parties are bound by confidentiality and data protection agreements.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Remember login preferences
  • Analyze traffic and usage patterns

You can control cookie settings through your browser or device preferences.

5. Data Security

We use industry-standard security protocols to protect your information, including:

  • SSL encryption
  • Secure data storage
  • Access control and authentication

However, no system is 100% secure, and you provide information at your own risk.

6. Your Rights

You have the right to:

  • Request access to your personal data
  • Correct or delete inaccurate data
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: [info@balkansinvestments.com]

7. Data Retention

We retain your data for as long as necessary to provide services or as required by law. You may request data deletion at any time.

8. International Users

If you’re accessing our services from outside the EU, be aware that your data may be transferred and stored in jurisdictions with different data protection laws.