Our help desk
Your go-to resource for all support, guidance, and answers.
FAQ (General Questions):
Start here to get familiar with BalkansInvestments—covering membership, payments, program access, and how to get the most out of our platform.
BalkansInvestments is a global coaching platform for traders and investors who want to elevate their game. We offer personalized asset-specific coaching in Crypto, Forex, Stocks, and more, as well as custom bot development, trading psychology support, and full mentorship programs. Whether you're a complete beginner or an experienced trader looking to fine-tune your strategy, we have a tailored path for you.
Simply click “Book Free Consultation” on our homepage or go directly to the Contact page. Once you fill out your info, we’ll schedule a 15-minute discovery call to understand your goals. Based on that, we’ll recommend the right coaching package or bot service for you.
Yes, you can cancel or upgrade at any time. We understand that trading goals and schedules evolve, so we offer flexible plans. Just contact our support team and we’ll guide you through the process quickly—no long-term contracts or hidden fees.
We’re platform-agnostic, which means we can support your learning and bot integration across MetaTrader 4/5, TradingView, Binance, Interactive Brokers, and more. If you’re not sure which broker to use, we’ll help you choose one based on your region and goals.
Technical & Bot Support:
Everything you need to know about our custom trading bots—setup, backtesting, platform compatibility, AI features, and tech troubleshooting.
We specialize in creating fully customized trading bots using Python, Pine Script, and MQL. Whether you're looking for a simple indicator-based bot or a complex multi-strategy AI bot, we’ve got the skills to build it. Bots can be made for scalping, swing trading, or even long-term investing with auto-adjusted stop losses, trailing SLs, and more.
Absolutely. Every bot comes with full backtesting and optimization reports based on historical data, so you can see its performance under different market conditions. We also help you set up demo accounts so you can test the bot in real-time without risking actual capital.
Not at all. Our bots are built with user-friendly interfaces where possible, and we provide complete guides and walkthroughs. From installation to execution, we handle everything—no coding experience required.
Our support team is always here to help. Depending on your package, you get email, Telegram, or 24/7 priority support. We'll troubleshoot bugs, update scripts, or even remotely assist with setup if needed. Your success is our priority.
Coaching & Mentorship:
Dive deeper into our mentorship process—session scheduling, trading styles, personalized plans, and how we help you grow as a trader.
Our mentorship is designed to be deeply personal and goal-driven. You'll have weekly sessions (1–3 hours depending on the package), live trade reviews, access to templates and journals, and direct feedback from our professional traders. We help you build strategies that align with your time, capital, and personality.
All sessions are held via Zoom, Google Meet, or Discord—whichever is most convenient for you. You’ll get screen sharing, real-time market discussions, and homework between sessions to keep you progressing.
Yes—this is one of our core strengths. Many traders lose money not because of poor strategy, but due to emotions like fear, greed, and overconfidence. We focus heavily on discipline, journaling, and emotional control, ensuring you think like a professional even during volatile markets.
Currently, we offer sessions in English, German, and Albanian, and are expanding to more languages soon. Just let us know your preference during signup.